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  • Strategy
    • Starting with Data, Design & Emotion
    • Tools for Design, Data and Emotion
    • Basic Experience Design Canvas
    • B2C Experience Canvas
    • Deep-Dive: Customer Journey Research
    • Design Hypothesis Canvas
    • Workshop: Design Metrics & KPIs
    • Key Experience Indicators Canvas
    • The KPI Canvas for Design Work
  • Works
    • Paramedia
    • Books & Projects
    • Events & Publications
  • Insight/Foresight
Inspiring Service Designers
with tools, trends and perspectives