COURSE OVERVIEW / INSTRUCTOR / REGISTER NOW

2020 © SÉRGIO TAVARES, PhD. LUTAV.COM. MADE IN HELSINKI ❤

FUNDAMENTOS DO 
DESIGN DE SERVIÇO

COMO ENTENDER SEUS CLIENTES EM MOMENTOS DE CRISE E ADAPTAR SEU NEGÓCIO

SEMINÁRIO ONLINE E CONSULTORIA

EDIÇÃO GRATUITA

POR QUE PARTICIPAR?

Pequenas e médias empresas estão em crise. Lojas, restaurantes, fábricas.
É preciso se adaptar.

Pensando nesses empreendedores e profissionais, montei este curso. É aberto, prático e pode ajudar quem está procurando soluções.

O curso ensina você a utilizar ferramentas para descobrir o que seus melhores clientes precisam, testar proposições de valor de forma ágil, completar seu funil de marketing e suprir demandas com testes rápidos.

É um guia prático de princípios de design thinking, lean startup e experimentação rápida.

São princípios utilizados pelas empresas mais inovadoras do mundo — presto consultoria para algumas delas. 

Parte do curso é dedicada a discutir seus problemas específicos. Precisa achar mais clientes? Mudar totalmente a direção do negócio? Descobrir qual o melhor passo a tomar agora?

Posso mostrar a você como elas fazem para descobrir, medir e reagir rápido a essas mudanças. Juntos, podemos pensar em como isso se aplica ao seu negócio.

 

Isso pode ajudá-lo se você é empreendedor ou funcionário (a próxima ideia inovadora pode ser sua).

 

Este curso é prático, concentrado na sua necessidade e tem o intuito de trazer resultados. 

Inscreva-se!
Esta é uma iniciativa gratuita.

O QUE VOU APRENDER?

PESQUISANDO SEUS MELHORES CLIENTES

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ENCONTRANDO PROPOSIÇÕES DE VALOR

GERENCIANDO MEU FUNIL DE MARKETING

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I'm a paragraph. Click here to add your own text and edit me. It's easy. I'm a paragraph. Click here to add your own text and edit me. It's easy. I'm a paragraph. Click here to add your own text and edit me. It's easy. 

I'm a paragraph. Click here to add your own text and edit me. It's easy. I'm a paragraph. Click here to add your own text and edit me. It's easy. I'm a paragraph. Click here to add your own text and edit me. It's easy. 

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EXPERIMENTOS RÁPIDOS

THE INSTRUCTOR

SÉRGIO TAVARES, PhD.

SERVICE DESIGNER

 

Born in Brazil, 1982, I live and work in Helsinki, Finland — the World Design capital — for over ten years.

My work background is in design, marketing and analytics. I have worked with clients like Stora Enso, Finnair, Pfizer, CAT/Finning, Fiskars, Reima, Paulig, VR, Posti, Adega Brasil and others.

​​

I love small businesses. I love to help them to operate like the big guys.

My mother had a small fashion business when I was young. Some good years, and believe me, some very difficult ones.

 

From young age I learned that you need to understand supply chain, market needs and the customer's point of view to design a proper journey. I didn't know the terms back then, but I knew what had to be done.

This is a great opportunity for you to learn what service design is, how it can work for your business (your own or the company you work in). 

 

It's intense, focused and entirely tailored to your needs. You will leave this course PROUD. You will be sure you are thinking alike and doing what the biggest companies in the world are doing to understanding customers.

Do register!

SERVICE
DESIGN

ESSENT
IALS

PRACTICAL METHODS TO UNDERSTAND WHAT YOUR CUSTOMERS WANT AND SUPERCHARGE YOUR BUSINESS

3-DAY WORKSHOP

SMALL GROUPS/LIMITED SEATS

€290/PERSON